Executive Administrative Assistant - FCATM Tech

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

This role will support a high-level executive with administrative duties and will work closely with the Business Operations Manager to ensure all operational needs are met.

Responsibilities:

• Communicates with executives and line management to gather and convey relevant information

• Answers manager's phone line, documenting accurate messages and handling calls with appropriate judgment

• Manages the calendar of multiple stakeholders proactively, effectively resolving conflicts that arise in a professional manner

• Manages all travel planning and expenses, coordinating schedules for executive to maximize time and create efficiencies

• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills

• Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member

• Engages in high-level client contact and supports conversations related to sensitive information, utilizing considerable diplomacy and judgment

Required Qualifications:

• 3 + years of administrative support experience

• Organization, time management, discretion, and confidentiality

• Attention to detail, accuracy, and thoroughness

• Expertise with Outlook, PowerPoint, Teams, Copilot, and other Microsoft Office products

• Adaptability to frequent and fast changes  

• Superior interpersonal and communication abilities

• Strong collaboration skills

• Scheduling of meetings and daily calendar management

• Assembling PowerPoint presentations and other meeting materials

• Preparing the executive for each day’s meetings, including daily calendar review and materials prep

• Supporting onboarding and offboarding of new hires, including ordering and returning equipment

• Arranging travel plans and itineraries

• Processing expenses in Concur

• Planning, scheduling, and coordinating team meetings and events in collaboration with the Business Operations Manager

• Managing access requests and inputting visitors into the visitor access system

• Acting as proxy for the executive in various approval systems of record

• Coordinating with other admins to ensure supply levels are adequate and ordering supplies as needed

• Providing coverage in assisting other senior leaders as needed

• Being resourceful and working independently to resolve issues or find answers

Desired Qualifications

• Knowledge of Bank of America systems including Concur, Webex, corporate travel, MyFacility, Guardian, and Workday

Skills:

• Administrative Services

• Attention to Detail

• Customer and Client Focus

• Planning

• Prioritization

• Adaptability

• Collaboration

• Event Planning

• Problem Solving

• Research

• Facilities Management

• Office Administration

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