Senior Operations Associate, Labs
DoorDashAbout the role
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!
About the Role
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!
You're excited about this opportunity because...
- Lead a team of on-the-ground drone operations staff ("runners") and oversee daily site performance in Dallas.
- Launch new drone delivery sites and onboard merchants to the platform in collaboration with our internal teams and external partners.
- Support testing, data collection, and troubleshooting.
- Analyze site-level data and performance metrics using SQL and dashboards to identify trends and areas for improvement.
- Collaborate with key drone partners to drive volume growth and ensure operational excellence.
- Contribute to building the future of drone delivery through curiosity, adaptability, and a proactive mindset.
We’re Excited About You Because…
- You’re a Leader: You have experience managing operational teams and are excited to lead and mentor a team of runners in a high-growth, tech-forward environment.
- You’re Data-Informed: You bring basic SQL and data analytics skills to interpret operational data and inform decision-making.
- You’re Operationally Minded: You’re skilled at coordinating site launches and merchant onboarding processes and love streamlining workflows.
- You Collaborate Well: You work effectively with cross-functional teams—especially engineers, operators, and product managers—to drive progress.
- You Communicate Clearly: You share insights and updates with clarity and purpose, whether it’s writing flight logs, surfacing blockers, or presenting findings.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los
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