Sr. Enterprise Account Manager

Description

Deep Sync is seeking a proactive, commercially-minded, and highly organized Senior Enterprise Account Manager to lead strategy, support, and execution against customer roadmap and objectives. r.

This role is responsible for owning day-to-day operations across complex enterprise accounts, including retailers, financial services organizations, ad tech companies, and national brands, while partnering closely with cross-functional teams and GTM leadership on strategy, escalation, retention, and account growth.

In addition to ensuring strong delivery and operational excellence, this individual is expected to proactively identify upsell and expansion opportunities, uncover whitespace across business units, surface new use-cases for Deep Sync’s identity solutions, and contribute meaningfully to renewal and revenue growth conversations.

These accounts are highly visible, cross-functional, and often complex. This role requires someone who can confidently navigate enterprise dynamics, read the room in high-stakes meetings, and manage strong or competing personalities, internally and externally, with professionalism and composure.

The Enterprise Account Manager will serve as an intermediary between customers and internal teams, including Product, Data Engineering, Legal/Privacy, Sales, and Implementation. They will know when to escalate, collaborate, or challenge assumptions in service of account health and client outcomes.

Key Responsibilities

• Enterprise Account Execution 
  • Own day-to-day execution for assigned enterprise accounts in alignment with Deep Sync’s operating standards and account strategy
  • Navigate complex stakeholder environments with confidence, understanding formal and informal decision-making structures
  • Execute against defined onboarding, delivery, and communication frameworks established in the Enterprise Account Operating Playbook
  • Maintain account hygiene, documentation, and artifacts to ensure consistency, transparency, and scalability
• Post-contract Onboarding & Handoff
  • Lead post-contract onboarding activities following formal Sales to Implementation to account handoff processes
  • Ensure clarity on scope, success metrics, timelines, roles, and dependencies at the start of each engagement
  • Partner with Implementation and engineering teams to ensure smooth onboarding and testing
• Client Communication & Account Ownership
  • Own recurring client communications, including weekly and monthly calls, delivery updates, and working sessions
  • Demonstrate strong executive presence and the ability to read the room in meetings with senior stakeholders
  • Prepare and contribute to Quarterly Business Reviews 
  • Ensure client communication standards are met, including clear agendas, notes, action items, and follow-ups
• Delivery Oversight & Account Health
  • Track delivery progress using standardized delivery trackers and account health summaries
  • Monitor performance against agreed-upon KPIs and success criteria
  • Identify delivery risks, data issues, or misalignment early and escalate appropriately with recommended paths forward
• Issue Management & Escalation 
  • Surface issues proactively, including data quality concerns, match rate 
  • performance, privacy constraints, or timeline risks
  • Navigate sensitive conversations thoughtfully, balancing transparency with relationship preservation
  • Lead initial issue triage and root cause discussions
  • Support formal escalation and root cause analysis processes
• Cross-Function Coordination
  • Act as the central point of coordination between clients and internal teams, including Product, Engineering, Legal/Privacy, Sales, and Implementation
  • Translate technical and identity-related concepts into clear, client-ready language
  • Ensure internal teams are aligned on priorities, timelines, and client expectations
• Strategic Support & Growth Enablement
  • Support renewal and expansion efforts by identifying opportunities, risks, and client signals
  • Partner with internal teams on account planning, upsell readiness, and long-term roadmap discussions

Requirements

• 8+ years of experience in Account Management, Client Services, Customer Success, or Technical Account Management supporting enterprise clients
• Direct experience in the identity, data, cloud, or privacy space, including identity resolution, onboarding, data matching, measurement, or clean rooms
• Experience operating within structured acc