Account Manager IV

Conductor is a leading Website Optimization & Intelligence platform. Today’s top brands use Conductor to create and optimize digital experiences that get found organically in search engines and drive value for customers. The platform provides actionable SEO, content, and technical website intelligence paired with real-time website monitoring to help customers accelerate—and protect—digital growth.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of all the people in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

Job Summary:    We are looking for an Account Manager IV to own the relationship between Conductor and our enterprise customers’ key stakeholders. In this role, you will be responsible for renewing and growing Conductor’s existing enterprise customers. This position works in partnership with Customer Success, Professional Services, Sales, Marketing, and Pre-Sales. The candidate will be a high impact individual capable of working cross-functionally to continuously drive improvements to customers’ success metrics, grow revenue from assigned accounts, ensure exceptional customer experiences, and facilitate knowledge exchange between customers and Conductor team members. Successful candidates must have a strong work ethic and the desire to not only meet net retention targets but to exceed them.   What you'll do (Responsibilities):

• Act as the business owner of assigned accounts; define and implement a clear vision and business plan for your accounts to drive net retention
• Proactively manage pipeline and renewals to meet quarterly net retention targets across a set of existing Conductor customers
• Understand and anticipate clients’ business needs to drive the success and growth of accounts leveraging strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of technical solution benefits to key customer stakeholders.
• Cultivate strong relationships with multiple executive sponsors, establish strategic alignment between customers’ objectives and Conductor’s solutions, and develop a long-term strategy to address their strategic outcomes and drive results.
• Champion your clients internally while working across many departments to solve problems and achieve results, collaborating  with Customer Success, Customer Support, Professional Services and Engineering to ensure an exceptional customer experience.
• Assist customers with challenges and problems, and mapping to solutions in Conductor's platform and services offering in order to convert them into sales opportunities when possible.
• Act as a trusted consultant and customer advisor. Display the required patience, motivation, and drive to successfully navigate dynamic situations. Possess a customer advocacy mindset and the willingness to drive positive customer outcomes.
• Negotiate contract renewals and expansion opportunities
• Maintain accurate account and opportunity forecasting within our internal CRM
• Apply strong technical expertise and knowledge of  Conductor's capabilities, market insights, and a deep understanding of the customer's business strategy to effectively influence and partner with customers to identify new business opportunities.
• Prepare business reviews, proposals, demos, investment summaries, and contracts; completing QBRs and EBRs with primary contacts and executive stakeholders
• Maintain a strong knowledge of assigned customers’ platform adoption and utilization trends.
• Work as a team player by contributing, learning, and sharing new knowledge as a leader for newer and more junior team members

Who you are (Required Skills/Abilities):

• BS/BA degree desired; or equivalent combination of education and experience.
• A minimum of 8 years of experience in a B2B Account Management, Sales  or Customer Success role
• Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web-based technologies.
• Strong proficiency working Salesforce or other CRM and sales enablement tools required
• Advanced knowledge of Digital Marketing required with an understanding of SEO as a plus
• Prior experience working within an enterprise SaaS organization required
• Strong account planning and account management capability – aligning client strategy  and desired outcomes with Conductors' solutions to drive deep and long-lasting revenue relationships with clients
• Knowledgeable of industry trends, companies, technology, and displays pas