Guest Services Associate - Greeter / Screener - Per Diem - Pompton Plains

Patient Rounding & Engagement

• Welcome patients, guests, and visitors by smiling and greeting them as they arrive.

  • Directing patients, guests, and visitors to the appropriate department for testing or registration process.
  • Using Epic electronic documentation system to help guests locate the unit and room number of patients they are visiting.
  • Assist vendors signing in and contacting security upon their arrival. Answer phones and transfer accordingly.
  • Signing in and track all visitor exceptions/restrictions for regulatory compliance.
  • Manages and reviews greeter schedules to ensure proper coverage at the entrances of the medical center.
  • Supports visitor restrictions as determined by site leadership/security/physician and provider order
  • Coordinates flower and gift deliveries to patient rooms.
  • Contacts transport services, as needed, to escort patients to their destination, within the medical center campus.
  • Maintains professional and engaging interactions with patients and families, to provide extraordinary experiences and positive impressions
  • Assures adherence to organizational guidelines, policies, and procedures
  • Provides a safe environment by communicating and escalating behavioral concerns to immediate supervisor, nursing supervisor and security staff when needed
  • Interfaces with numerous departments and team members in a complex medical center environment
  • Other tasks as required to ensure extraordinary experiences

Education

• High School Diploma or equivalent required.

Required:

• Candidate must possess excellent communication and interpersonal skills.
• Excellent customer service skills
• Microsoft Office Suite proficiency

Preferred:

• Strong communication and de-escalation skills.
• Demonstrated empathy, professionalism, and emotional intelligence.
• Proficient with documentation systems and mobile rounding tools (e.g., Huron, Epic, or CRM platforms).
• Able to navigate hospital units, maintain composure under pressure, and work both independently and collaboratively.
• Work experiences that involved public-facing roles strongly preferred

 

Physical & Work Requirements

• Frequent walking, standing, and bedside interaction required.
• Occasional lifting of up to 40 lbs and pushing wheelchairs.
• May require evening, weekend, or holiday shifts depending on site needs.

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• CentraState Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for  the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years 
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business 

Located in Pompton Plains, New Jersey, Chilton Medical Center has been ranked the top mid-sized hospital in NJ for six years in a row, according to