Associate Client Manager– NYC Based – MUST HAVE STRONG EXCEL AND POWERPOINT

Job Description

Associate Client Manager– NYC Based – MUST have strong EXCEL and PowerPoint

Location: Based in NYC, onsite 1x week

Reference ID: REFID218237

About this job

As a Customer Success & Insights Associate Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role uses in-depth knowledge of the customer’s business and industry that enables you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum value
• Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing
• Build/maintain strong relationships and deep expertise with adaptability, urgency, positivity
• Understand client structure and organization
• Leverage NielsenIQ solutions and apply industry knowledge, conduct issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creation
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on-time, and focused on outcome
• Lead client discussions, providing proactive insights and action-oriented recommendations
• Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering
• Work with internal partners to ensure timely delivery of monthly data and reporting

Qualifications

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment, while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

• College/University undergraduate or Master’s degree
• Experience with data analysis, manipulating scan/panel data and visualizing insights
• Familiarity with NielsenIQ solutions or syndicated data
• Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)
• 3+ years of Consumer-Packaged Goods industry experience preferred 

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

The salary range for this position is $60k-$80k. Salaries are determined by skills, experience, education, certifications, geographic location and other relevant factors. Benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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