Associate Commissioner, Bureau of Communications

Job Description

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property, and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

Reporting directly to the Deputy Commissioner of Support Operations, the Associate Commissioner is the executive leader for the Bureau of Communications (BOC) and this position directly oversees the Assistant Commissioner of Fire and EMS Dispatch Operations, the Director of the FDNY Radio Shop and the Executive Director for Strategic Projects and a workforce of approximately 750 call takers, dispatchers, radio repair mechanics and administrative and support staff working at locations across the City of New York in a 24/7, 365-day per year operation. Responsibilities include: The Associate Commissioner will provide strategic leadership and develop strong partnerships with internal and external stakeholders; Oversee the general state of management and operational performance for the Bureau; Create a culture of teamwork and 360-degree communication within the Bureau that includes call takers and dispatchers as well radio repair mechanics and technicians servicing the 5 boroughs; Develop and execute the strategic plan for the Bureau leveraging project management frameworks with a renewed focus on managing multiple operational enhancements for improving response times to all incidents, while prioritizing life-threatening medical incident response times for Fire and EMS units; Collaborate with the Bureau of Support Services to standardize the management practice of inventory and assets; Ensure contractors and vendor performance is managed and consistent with contract provisions and expectations; Collaborate with IT,GIS, Industrial Engineering and MAP to streamline operations and maximize the utilization of data, analytics, algorithms and optimizations as well as advanced technologies to improve process; Create assessments of new needs for the Bureau and interface with HR and Budget ongoing to ensure adequate staffing and resources for the Bureau. The Associate Commissioner will participate in all Public Safety executive-level steering committees with NYPD, OTI, DCAS and other agency partners as well as City Hall stakeholders for mayoral initiatives and the ongoing work to bring the NextGen 9-1-1 system online, ensure the EMSCAD replacement and other large technology upgrades are effective; Attend to agency leadership and provide policy input and program impact at an agency-wide level to the offices of the Chief of Department, the First Deputy Commissioner and the Fire Commissioner; and have direct control over the resources necessary to manage the configuration of infrastructure to advance and deliver the best possible communication strategy to meet the needs of front-line workers and New Yorkers. Excellent communication skills and a track-record working in a mission-critical management role with the ability to think outside the box.

Qualifications

1. A master's degree in computer science from an accredited college and three years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks at least 18 months of this experience must have been in an administrative, managerial or executive capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or recognized accrediting organization and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a state’s department of education or recognized acc