Harley Davidson Brand Ambassador - German Speaker (CSR)

The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.

We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.

What will you be doing

• Represent the H-D Brand and its values
• Assist & support customers with a bespoke and exceptional service
• Answer customer telephone, emails and post enquiries and escalate to relevant parties
• Manage the customer relationship focusing on developing and retaining customers and members
• Ensure an optimum customer experience through every customer interaction
• Process Payments on behalf of HOG members
• Drive revenue opportunities through cross-selling and upselling where relevant
• Capture H-D customer and member feedback and report back to management for improved customer experience
• Accurately maintain and update HOG member records on Salesforce
• Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction

Requirements

• MUST have: Fluent level of German, with exceptional grammar and spelling skills.
• High level of English
• Excellent written and verbal communication skills across languages supported
• Positive, enthusiastic, friendly personality, a natural communicator
• Strong listening and influencing skills
• Ability to perform under pressure, and think quickly
• Ability to handle complaints and difficult customers
• Being passionate about motorcycles is a big plus!

Benefits

What do we offer?

• Contract: Permanent (1-month probation period)
• Full-time: (39 hours/week)
• Working days/Hours: Monday to Friday, 9AM to 18PM
• Salary: 19,700€ gross per year
• Bonus: A 600€ bonus after 6 months with the project (without sanctions).
• Holidays:  24 days per calendar year (Available after probation period)
• Hybrid model: 3 days in the office per month.
• Training: 2 weeks of training
• Start date: January 22nd 2024

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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