Overview

Retail Manager 

Salary 70,000 - 80,000

 

 

Are you interested in…..

 

• A Fast Track Career with Career Development and Career Advancement Opportunities?
• Flexible Works Schedules and Referral/Attendance Bonuses?

• Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?

 

 

Monarch Casino in Black Hawk is building a 23 story resort that will have over 500 rooms, 4 restaurants, and a full service spa/salon which is expected to open this summer!

 

Part Time and Full Time Team Members Will Enjoy:

• Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
• Education/Tuition Reimbursement up to $6,000 per calendar year
• Career Development and Advancement Opportunities
• Flexible Work Schedules
• Up to $100 in Weekly Cash Prizes
• Paid Trips to Atlantis Casino Resort and Spa
• 1 Free Meal per Shift
• Round Trip Bus Tickets for $4 per Day
• Free Parking
• Additional Premium Pay in Select Positions

Full Time Team Members also enjoy:

• Paid Vacation
• 6 Observed Holidays
• Health Benefit Insurance Package (medical, dental, vision, disability, and more)
• 401k Retirement Plan with Company Match

 

Don’t want to drive to Black Hawk?  You don’t have to!  Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4 per day!

 

The Retail Manager is responsible for the Gift Shop Operation with emphasis in in the areas of five diamond guest service, talent management and team member relations The Retail Manager is also responsible for attracting and retaining customers, making the Gift Shop a known destination in Black Hawk. 

 

The Retail Manager as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.  This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Provide a warm welcome to our internal and external guests.
• Ensure a 5 Star shopping experience for our guests.
• Determine the best product mix to meet budget and sales goals.
• Ensure inventory is conducted and accurate.
• Organize events to execute vendor trainings and to bring exposure to the Gift Shop.
• Develops, coaches and manages Team Members to consistently deliver five diamond service to guests.
• Provide guidance and motivation to achieve optimal performance.
• Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Complete and process all necessary paper work in neat and accurate manner.
• Performs other incidental and related duties as required and assigned.

TECHNICAL/PROFESSIONAL KNOWLEDGE 

• High School Diploma preferred.
• Experience preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Computer Knowledge – excel, word, outlook
• Ability to work well with others and alone.
• Must be able to stand and for extended periods of time.
• Must be able to work all shifts, weekends and holidays.

 

 

Qualifications

DESIRED COMPETENCIES

 

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.

Communication - Communicates clearly and informatively; able to read and interpret written information.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Judgment - Displays w