Senior Director, Global Cost, Service & Repair

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Job Function:

Supply Chain Manufacturing

Job Sub Function:

Manufacturing Process Improvement

Job Category:

Professional

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

Abiomed is recruiting for a Senior Director, Global Cost, Service & Repair leader located in Danvers, MA. 

The Global Cost, Service & Repair leader (Senior Director) is responsible for end-to-end service and repair supply chain strategy and execution across a global, multi-site network. This leader drives availability, speed, cost, and quality of repaired/refurbished medical devices through integrated planning, service supply, repair operations enablement, logistics, inventory management, and supplier performance. The role partners closely with Quality, Regulatory, Operations, Engineering, Finance, and Commercial teams to ensure compliance and customer experience while delivering measurable improvements in service levels and gross margin/margin rate.

In addition, the leader will identify and implement capabilities (systems, analytics, network design, and standard work) that provide competitive advantage and scalable growth. This leader is accountable for Service & Repair supply chain performance in the Danvers, Aachen, DE, and Japan locations. This role focuses on Abiomed’s global cost improvement focused on driving Abiomed Gross Margin Improvements. The leader will build their team to work with Abiomed Finance, Ops, and Quality to drive overall product and process improvements that will deliver meaningful cost savings targeted at driving gross margin improvements. 

Key Responsibilities: 

• Own the global Service & Repair supply chain strategy and operating model across planning, sourcing, inventory, logistics, and repair network enablement. 

• Lead and develop a world-class service supply chain organization through talent acquisition, coaching, and succession planning to support forecasted growth. 

• Drive service materials planning and inventory optimization (multi-echelon where applicable) to ensure device/part availability while reducing working capital and obsolescence. 

• Establish and manage global transportation and reverse logistics strategies to improve cycle time, reliability, and total delivered cost across regions. 

• Own S&OP / IBP inputs for service & repair demand, capacity, and materials, aligning repair site throughput, supplier capacity, and customer commitments. 

• Lead supplier strategy for service parts and repair consumables (qualification, performance management, cost, and continuity) and drive dual sourcing and risk mitigation. 

• Partner with Quality/Regulatory to ensure service and repair processes, suppliers, and logistics flows comply with applicable requirements (e.g., FDA QSR, ISO 13485) and are inspection ready. 

• Define and deliver the service & repair cost and productivity roadmap (labor, freight, material, scrap, rework, expedite, and overhead) to improve gross margin and margin rate. 

• Establish KPIs, dashboards, and operating rhythms to manage service supply chain performance (OTD, turnaround time, fill rate, inventory turns, cost to serve, and supplier performance). 

• Own service & repair margin performance in partnership with Finance, including forecasting, drivers analysis, and execution of margin improvement initiatives. 

• Lead cross-functional programs to standardize processes, deploy enabling technology (ERP/MRP, WMS, TMS), and improve data quality and analytics for decision-making. 

• Working with Global Development Engineering, Operations an