Spares Demand Planner

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities:

• Oversee spares plan for assigned product lines to ensure right spares inventory for current, mature, and new products, are positioned at the right place and time, to support KLA customers.

• Works closely with new product introduction leaders; supply chain and procurement, for assigned products to ensure right spares inventory strategies/plans to support KLA new products customers’ support strategies.

• Uses spare demand planning methodology coupled with survival and statistical forecasting methodologies, to drive optimal spares support strategy

• along with trend/variance root cause analysis to determine and drive corrective actions and improvements with respective owners.

• Monitors and reports out metrics and KPIs such as fill rate performance vs. field rate targets and planned inventory vs actual inventory to identify opportunities of increased agility while reducing total inventory and cost of service; uses what-if scenario tools to facilitate fast decision making.

• Maintains strong communication path with PSO (Product Support Organization) ensuring cross functional knowledge transfer allowing to execute and drive best support plan for global customers.

• Ensure that established fill rate performance targets and inventory or service commitments are incorporated into the global spares plan.

• Manage and/or participate in cross-functional projects that impact current and future fill rate performance.

• Asking the right questions to ensure clarity and alignment across teams during high-stress situations

• Providing crisp and timely communication on developing issues to relevant internal and external customers. Keeping leadership informed of customer impact and progress of recovery efforts

• Partner with supply planning team and procurement to design supply chain solution recommendations and strategic/tactical plans based on business data, commodity, and product knowledge; present proposals and recommendations to senior management and leaders; track and ensure implementation and execution.

• Supports and participates as required in projects, partnering with advance analytics team to develop data sets and sophisticated reports, dashboard with multiple and different analytics view; dill-down options; dynamic pivot tables and charts, to facilitate fast and effective supply chain and business decision making

• Occasional domestic and/or international travel may be required

Preferred Qualifications:

• 3+ years of experience in supply chain operations and supply chain improvements in complex manufacturing environment; strong preference for experience in semiconductor equipment industry or other complex, high-mix, low-volume products

• Experience with SAP ERP system and HANA is a