Senior Account Manager

Play a leading role in your client's day to day relationships, guiding junior team members. Own the development of implementation planning across dentsu and contribute to the development of strategic plans.<p></p><p><b>Job Description:</b></p><p><b><span>Client Planning</span></b><span>​</span></p><ul><li><p><span><span>Contribute to strategy development. Providing relevant data and insights from agency, industry </span></span><span><span>and client sources.</span></span><span>​</span></p></li><li><p><span><span>For some clients, take ownership of presentation decks and ensure all </span></span><span><span>Dentsu</span></span><span><span> contributions ladder </span></span><span><span>up to the overall message and are consistent.</span></span><span>​</span></p></li><li><p><span><span>Receive client briefs and translate client brief into detailed internal brief (using CCS Planner) which </span></span><span><span>is used to brief all DAN specialist areas: AV, Offline, Display, Paid Social, PPC, Partnership's clients </span></span><span><span>are meeting their profitability targets.</span></span><span>​</span></p></li><li><p><span><span>For some clients, be the main contact with specialists as they ask questions around the brief.</span></span><span>​</span></p></li><li><p><span><span>For some clients, collate the specialist media plans into an overall composite plan with </span></span><span><span>accompanying rationale (client presentation if relevant). Liaise with all specialists to ensure all </span></span><span><span>media plans are accurate.</span></span><span>​</span></p></li><li><p><span><span>For some clients, oversee any changes of strategy and media plan between client and </span></span><span><span>specialists </span></span><span>​</span></p></li></ul><p><span>​</span></p><p><b>​​​Client Management</b></p><ul><li><span><span>Be the main day to day point of contact for clients and </span><span>have the ability to</span><span> understand client </span></span><span><span>requirements, assess if it is within scope (liaising with BD if required), and decide the most effective </span></span><span><span>way to answer the question.</span></span><span>​</span></li><li><p><span><span>Be able to answer client questions on all specialist areas (PPC, Display, Paid Social, AV, </span></span><span><span>Partnerships) and only involve specialists with clients when there is a real need to do so.</span></span><span>​</span></p></li><li><p><span><span>Manage and provide weekly reporting for client, with ability to translate performance results into </span></span><span><span>actionable insights, whilst investigating and adapting plans based on results</span></span><span>​</span></p></li><li><p><span><span>Manage PCA process – build out structure and brief your team and specialists on the </span></span><span><span>requirements – be responsible for identify the key learnings.</span></span><span>​</span></p></li><li><p><span><span>Deliver client updates, market updates and competitive insights.</span></span><span>​</span></p></li><li><p><span><span>Ensure that MX codes have been set up and follow the naming and structure conventions. </span></span><span><span>Ensure all are communicated to relevant specialists, including relevant PO numbers.</span></span><span>​</span></p></li></ul><p><span>​</span></p><p><b><span>Team</span></b><span>​</span></p><ul><li><p><span><span>Share knowledge and skill set with wider team.</span></span><span>​</span></p></li><li><p><span><span>Ensure that the AE and AMs are skilled up and supporting with training as required </span></span><span>​</span></p></li></ul><p><span>​</span></p><p><b><span>Operational Finance </span></b><span>​</span></p><ul><li><p><span><span>Manage finance process across relevant accounts. </span></span><span>​</span></p></li><li><p><span><span>Ensure accurate and timely invoicing to our clients. </span></span><span>​</span></p></li><li><p><span><span>Ensure media plans match </span><span>MX</span><span> and invoices are accurate</span></span><span>​</span></p></li><li><p><span><span>Assist central finance team by working with clients to resolve late payments.</span></span></p></li></ul><p></p><p><b><span>The Knowledge &amp; Skills Needed</span></b><span>​</span></p><ul><li><p><span><span>Strong knowledge of the specialist areas </span></span><span><span>within, particularly digital channels</span></span><span>​</span></p></li><li><p><span><span>The ability to write a clear and detailed brief</span></span><span>​</span></p></li><li><p><span><span>Ability to project manage as internal briefs </span></span><span><span>move through the organisation</span></span><span>​</span></p></li><li><p><span><span>Be a confident presenter</span></span><span>​</span></p></li><li><p><span><span>Be client focused and build relationships</span></span><span>​</span></p></li><li><p><span><span>Bring strategic rigour and viewpoint </span></span><span>​</span></p></li><li><p><span><span>Abili