Senior Manager, Order Management

The Opportunity:  

The Manager of Order Management is responsible for the day-to-day operations of the Order Management team, consisting of Contract QC, Contract Setup, and Deal Desk.  This role will regularly interact and partner with cross functional Directors, Managers, and Sales Representatives. Additionally, the Manager of Order Management will contribute to the success of the Company’s Quote-to-Cash transformation program.

 

What you’ll do:  

• Provide leadership and manage the daily activities of the Order Management Teams
• Establish processes to ensure all sales orders are properly set up in the company’s systems to ensure proper service delivery, billing, revenue recognition, and reporting
• Ensure Sales Opportunities are Closed/Won in Salesforce.com in a timely manner, with a focus on end of month deadlines
• Implement SOP's for the Order Management Teams
• Define SLA’s for the Order Management Teams
• Perform weekly/monthly audits on Order Management work and on Sales Orders to proactively resolve errors
• Provide weekly/monthly reporting for Order Management
• Work cross-functionally with other Financial Ops Managers to define and deploy best practices
• Play an active role in the testing and deployment of the Company’s Quote-to-Cash platform
• Lead and develop a high performing global team

 

To Qualify for the role, you will have:  

• 5+ years of success in a team of a similar size with high-volume, fast-paced transactions around contract and order management.
• Bachelor’s Degree (Business Administration or Finance), or relevant experience with contract/order management.
• (Highly desired locations: NYC/Tri-state, Pittsburgh, Chattanooga, Portland, Boston, Chicago, Florida, San Francisco, Los Angeles, Dallas, or Houston)

 

Ideally, you’ll also have: 

• Experience with Salesforce (including PSA), Deltek, Conga, and DocuSign.
• Proven leadership of a global team.

 

 

Skills and Attributes for Success:

 

• Ability to exercise discretion and make independent judgments on matters of significance
• Proven leadership ability
• Excellent relationship management skills and adept at collaborating across functional lines
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task, prioritize effectively, and adapt to change
• Ability to establish and maintain effective working relationships with colleagues
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Superior oral and written communication skills
• Proficient with Microsoft Office applications, Salesforce, and the Internet

 

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.  

 

About ACA: 

ACA Group is the leading governance, risk, and co