Account Manager - Exterior Services

Description

Supercharge your career here at Powerhouse!

We are looking for an Account Manager to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.  

What’s in it for YOU:

· Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.

· 401(k) Retirement Plan with company match.

· PTO, 11 Company Holidays and Paid Parental Leave

· Wellness activities and an onsite gym 

· Ongoing professional development and continuing professional education.

Requirements

  What YOU will do:

• Maintain continuous customer contact at corporate and field levels to build strong relationships.
• Foster customer partnerships through input and suggestions for service improvement.
• Manage and coordinate smooth startup programs.
• Send regular reports to customers and handle proactive or generated work orders.
• Develop and implement customer satisfaction surveys and communicate results to senior management.
• Identify work order objectives, expand services, and grow portfolio size with customers.
• Create and implement customer satisfaction benchmarking, auditing, and reporting.
• Provide technical support for customer specifications and proposals in collaboration with contracts and sales.
• Finalize contracts, compile site lists, and manage startup programs.
• Maintain customer contact information.
• Communicate customer objectives and compile work order data for proposals.
• Reconcile snow transactions and track accounts receivable.
• Use EQM software daily for site conditions, inspections, work orders, and inventories.
• Participate in meetings to review tasks, processes, and best practices improvements.

What YOU bring:

• Customer Service Experience
• Organization & Prioritization skills
• Proficient in Microsoft Office applications
• Ability to travel, including overnight stays
• Bachelor's Degree or related experience preferred

Equal Opportunity Employer/Disability/Veterans