Guest Relations Coordinator

Are you looking for a place where meaningful moments are made together?  

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Relations Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Our Marriott Vacation Club City at San Francisco location is seeking a Guest Relations Coordinator to join the Sales & Marketing team!

Pay: $25/hour + commission

Schedule: Full-time/5 days per week, must be open to work weekends

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

*Benefit eligibility will vary by position 

As a Coordinator Customer Relations, a typical day will include:  

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.  

• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. 

• Provides detailed information about property amenities.  

• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.  

• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.  

• Addresses customers' service needs in a professional, positive, and timely manner.  

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills. 

• Always follow company policies and safety procedures. 

To Become a Coordinator Customer Relations:  

• Available to work a flexible schedule to include weekends and holidays. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.