Operational Risk Senior Analyst

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

About the job:

This role is within Oppfi Operational Risk Organization, with close partnerships with the business owners from Ops, Product, Marketing, and Credit. 

What you get to do:

• Execute various strategies and process-improvement efforts across OppFi to improve risk-management, control-design and co-execution of internal/Bank processes
• Perform root cause analysis for risk issues (e.g., issues, complaints, defects, findings etc.) with compelling reporting for all organizational levels to improve overall change-management capabilities (e.g., new initiatives) 
• Assist business owners with the refunds and accounts updates during remediation process
• Independently validate resolutions to ensure they adequately address root cause and evaluate where resolutions and/or corrective actions are sustainable
• Oversee documentation and evidence provided to support the closure and remediation of issues
• Develop reporting and trend analytics for business operation’s risk exposure and mitigation activities 
• Prepare and support business partners for internal and external exam management from self-disclosure identification, engagement, and final report remediations
• Partner with the business to design and implement first line monitoring controls
• Conduct monitoring and testing, while escalating issues to the business, working with the business to develop and implement management action plans, and providing effective challenge and validation of the plan
• Create a governance framework and repository of policies, procedures, and controls that protect our business from compliance exposure 
• Maintain a strong sense of time management and prioritization at all times and adapt well to a fast-paced business environment
• Regularly interface cross-functionally with almost all employee levels and departments across the business including Credit Risk and Originations, Operations, Marketing, Compliance, etc

What you will bring to the team:

• A robust understanding of OppFi’s business and related regulations - This hands-on, relevant experience and knowledge of consumer regulatory risks (e.g., SCRA, Fair Lending, UDAAP, AML/BSA, Privacy, etc.) will enable you to design and operationalize financial service operations.
• A passion for our FinTech mission - You’ll need at least 3+ years of experience in the FinTech (e.g., digital financial products and platform) or the financial services sector (e.g., banking, insurance, payment) to get a headstart on driving key initiatives across the business.
• A technical acumen - SQL experience needed to obtain data and drive analytics to identify emerging risks and build forecasts
• A passion for driving transformation - Adopting this philosophy will help you work on critical projects, while surfacing and implementing opportunities for innovation and improvement.
• A critical and analytical thinker - You’ll need these skills for supporting risk management efforts and understanding the three lines of defense, implementing approaches for assessing inherent risks, and evaluating control effectiveness.
• A curious mindset - You’ll need this superpower to identify and evaluate trends, identify root causes, and provide quick/thorough resolution. We'll need someone with a "big picture" lens who's comfortable challenging others and influencing the business.
• A fast learner -