Senior Client Solutions Manager

Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.

Role Summary

The Senior Client Solutions Manager will perform active client solutions and partner with marketing on proposals and community relations activities to implement the goals of client solutions. This position will be responsible for researching potential customers, coordinating records and reports, and executing client solution action plans for specific targets. In addition this position will develop and execute strategic business plans, community relations, public relations and client development activities.  All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making:  Makes decisions within defined limits of authority and consults supervisor on other decisions
• Career Path: Client Solutions Director

Key Role Responsibilities - Core

CLIENT SOLUTIONS FAMILY - CORE

• Performs active client solutions, marketing and public relations activities in support of client solutions goals.
• Researches, qualifies and prioritizes potential customers.
• Coordinates and oversees maintenance of records and reports concerning client contacts and scheduled client solutions activities.
• Prepares, presents and executes client solutions action plans for specific targets. 
• Helps develop new business, sales and client relations for defined markets.
• Helps with the development of proposals, presentations and other client communications.
• Provides planning assistance to prospective and current clients prior to contract execution.
• Serves as a company representative on civic, business, charitable and professional organizations.

Key Role Responsibilities - Additional Core

SENIOR CLIENT SOLUTIONS MANAGER

In addition, this position will be responsible for the following:

• Defines and implements strategic plans to successfully achieve client solutions opportunities within the region or area to which he/she is are assigned.
• Builds and maintains a professional network and is actively engaged in that network.
• Partners with operations teams to plan, create presentations, and execute capture plans on pursuits or to business partners and community organizations.
• Manages and performs client solutions, marketing and public relations activities in support of regional and/or corporate client solutions goals.
• Plans and manages the allocation of marketing department resources (expenses, time).
• Creates relationships and partnerships with internal and external groups to position JE Dunn and leverage existing and new services.
• Demonstrates willingness and ability to work collaboratively and cross-functionally to obtain information or solve problems in support of the team’s goals.
• Leads or supports the client development relationship navigation process.
• Participates on industry, community boards, and committees.

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner.
• Communication skills, verbal and written (Advanced).
• Presentation skills (Advanced).
• Proficiency in MS Office.
• Proficiency in Cosential (Advanced).
• Ability to follow up on inquiries in a timely manner.
• Knowledge and understanding of business objectives.
• Knowledge of organizational structure and available resources.
• Ability to quickly and effectively solve complex problems.
• Ability to deliver quality through attention to detail.
• Organizational skills.
• Listening skills.
• Ability to adapt to change.
• Ability to present a positive disposition, professional attitude and maintain composure and constructive interpersonal relationships under pressure.
• Ability to manage budgets, maximize profitability and generate future work through building relationships.
• Ability to build relationships and collaborate within a team, internally and externally.
• Understands business acumen and financial aspects of the contracting process in the construction industry
• Ability to gather, analyze, and act on market intelligence related to our competitor