Scott Dunn - Senior Vice President, Luxury Travel - New York, NY

Senior Vice President

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

We are seeking a highly experienced Senior Vice President to lead Scott Dunn USA, bringing a minimum of 5 years of senior executive leadership experience within the travel industry, with a strong preference for a background in luxury travel. This role requires a proven track record of delivering exceptional results in a global business setting.

As a key member of the Scott Dunn Global Leadership Team, the Senior Vice President will be responsible for driving the long-term strategy and growth of the U.S. business, ensuring alignment with the global Scott Dunn strategy. This leader will have full accountability for financial performance, guest satisfaction, and employee engagement at the highest level, with a deep understanding of the luxury travel sector.

Key Responsibilities

Strategy:

• Lead the vision for Scott Dunn USA, embedding it throughout the organization and ensuring alignment with global functional leaders.
• Develop a comprehensive plan with measurable objectives to achieve the vision, ensuring clarity and accountability across the leadership team.

Leadership:

• Lead by example as a role model for Scott Dunn’s values: In the Detail, In the Know, and Inspiring.
• Build and sustain a high-performing, performance-oriented culture, inspiring and empowering teams across two U.S. offices.
• Engage and collaborate with global functions based in London, fostering support and alignment.

Stakeholder & Relationship Management:

• Build strong relationships with internal and external stakeholders, including employees, guests, suppliers, and key external partners.
• Work effectively within a global structure, influencing and aligning with teams across various locations.
• Represent the Scott Dunn brand to the U.S. market through participation in panels, supplier advisory boards, and guest events.

Customer Centricity:

• Demonstrate a deep understanding of the luxury customer in the U.S., delivering products and services that provide exceptional value.
• Instill a customer-centric mindset across all functions, using data analytics, market research, and customer feedback to inform decisions.

Operational Management:

• Oversee the U.S. regional operation, ensuring all functions work cohesively to deliver financial outcomes and exceptional experiences for guests and team members.
• Provide leadership and support to functional leaders, identifying areas for improvement and innovation.

Requirements

• Minimum of 5 years of senior executive leadership experience, specifically within the travel industry, with a strong preference for experience in luxury travel. Experience in areas such as Tour Operators, Travel Agencies or Destination Management Companies would be an asset.
• Proven track record of performance and results in a global organization.
• Experience working with high-net-worth clients and delivering bespoke, high-end travel experiences.
• Strong leadership and team management skills, with the ability to lead large teams across multiple locations.

Values & Behaviors 

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Em