Senior Customer Integration Engineer

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Focus: Architecting technical infrastructure and value realisation for Trustpilot's largest European Enterprise prospects & customers.

Result: Boost complex NB deals through technical credibility and ensure rapid, effective onboarding for long-term strategic value.

What you'll be doing:

• Technical Sales partner: Partner with NB Sales on technical skills and solutions mapping, including API integration, data architecture, and security.
• Solution architect: Design and present tailored technical solutions, including POC development and demonstrations, aligning with long-term strategies.
• Integration & implementation qualification: Collaborate on initial integration strategies and blueprints, defining data migration, system dependencies, and deployment methodologies.
• Technical success planner: Co-develop Success Plans with CSM mapping key technical milestones, adoption metrics, measurable success metrics.
• Technical onboarding lead: Oversee technical onboarding, ensuring seamless integration, data flow, and system configuration; work with customer IT for smooth handoff and best practices.
• Adoption lead: Systematically address technical challenges, provide advanced guidance, and conduct technical workshops for effective platform adoption.

Who you are:

• Demonstrated ability in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Technical Consultant) in a SaaS enterprise environment.
• Comprehensive understanding of Enterprise IT landscapes, integration (REST APIs, webhooks), data management (ETL, data warehousing), and security (authentication, authorization), including cloud platforms, network architecture, and security protocols.
• Programming knowledge (e.g., Python, JavaScript) and experience with relevant technologies (e.g., CRM, Postman, data analytics platforms); familiarity with scripting, databases, and DevOps.
• Experience responding to and completing RFPs (Request for Proposals) and RFIs (Request for Information) in a technical context.
• Effective technical communication and presentation skills for technical and non-technical audiences, including documentation
• Ability to map technical requirements to business value and Trustpilot's capabilities.
• Dedicated problem-solver with a commitment to ensuring technical customer success.
• Collaborative and experienced in cross-functional teams, including engineering and product management, with Agile experience and adept at building and maintaining internal relationships.

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 
  
  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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About us

 

Trustpilot began in 2007 with a simple yet powerful idea that is more