IT Systems Administrator, Senior - IT0001

At FHU, our mission is to serve communities through thoughtful infrastructure planning and design, and that work starts with empowering our own people through exceptional technology. We’re seeking a seasoned IT generalist to join a collaborative, people-first team that supports our internal technology systems.

This isn’t just a technical role — it’s an opportunity to contribute to something bigger. You'll help shape and maintain the digital tools and environments that enable our engineers, planners, and innovators to solve transportation challenges across the country. You'll work in an environment that values relationships, curiosity, ownership, and a healthy work-life balance.

The ideal candidate will be a hands-on specialist with a deep understanding of networking, virtualization, storage, and cloud technologies, and a track record of managing complex infrastructure projects.

If you’re passionate about Microsoft Azure, thrive on solving problems, and want your work to support infrastructure that makes a difference — we’d love to meet you.

Essential Duties and Responsibilities (Other duties may be assigned)

• Communicate effectively, proactively, and empathetically with internal staff
• Provide all tiers of IT support to end users (both in person and remote), ensuring minimal downtime and outstanding customer service
• Manage and optimize Azure Virtual Desktop (AVD) deployments, including scaling, policy management, and user provisioning
• Administer Azure Active Directory (AAD), Microsoft Intune, and other Microsoft 365 services
• Configure, maintain, and troubleshoot servers, storage systems, and networking equipment across multiple locations
• Lead IT infrastructure projects (e.g., system migrations, cloud integrations, new office buildouts)
• Support endpoint management across Windows, macOS, and mobile platforms
• Lead or contribute to infrastructure projects, working closely with cross-functional teams, vendors, and stakeholders
• Create and maintain detailed infrastructure documentation, diagrams, and SOPs
• Mentor IT staff; provide training, guidance, and foster knowledge sharing across the IT department
• Act as an escalation point for complex technical issues
• Assist in training and orientation of new and existing staff
• Coordinate services with various external hardware, software, and cloud vendors
• Travel to various Company offices to assist with IT needs

Requirements

Qualifications, Education and Experience

• Associate or bachelor’s degree in a field relevant to this position, or equivalent years of technology experience
• 7–10+ years of progressive experience in IT infrastructure, systems administration, and technical support
• Deep hands-on experience with Microsoft Azure, especially Azure Virtual Desktop and Azure AD
• Proficiency with Microsoft 365 tenant management and device configuration using Intune
• Solid understanding of networking concepts (DNS, DHCP, firewalls, VPNs) and experience with routing/switching hardware is a plus
• Scripting or automation experience (PowerShell preferred)
• Demonstrated experience in mid-sized multi-office or distributed environments
• Excellent communication, documentation, and interpersonal skills
• Strong troubleshooting skills and a proactive approach to problem-solving
• Relevant certifications a strong plus (e.g., AZ-104, AZ-140, MS-500, CompTIA Network+)

• Desktop application support for various software applications used in Transportation Engineering/Design is a plus. These software packages include but are not limited to AutoCAD, MicroStation, Traffic Modeling, Adobe, and Bluebeam.

Physical demands and requirements

The employee must be able to frequently lift and/or move up to 50 pounds. The position requires the ability to travel up to 20% of the time requiring a current driver’s license and background-checked clear driving record. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Compensation

The pay for this position has a range of $100,000 - $130,000. The actual offer will carefully consider a range of factors, including your skills, qualifications, and experience.

Application Deadline: 6/3/2025

Benefits

At FHU we seek to provide a benefits package that helps our team maintain a healthy work-life balance - a concept that is a guiding principle for us. Employees enjoy benefits including:

• Medical/RX, HSA, Dental, Vision, Life, and Disability; all of which FHU contributes a significant portion towards or, for some plans, covers 100% of the premiums
• Generous Vacation and Sick leave programs
• 401(k) with employer match and discr