Manager Technology - Fuel & Tax

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As Manager Technology - Fuel & Tax, you’ll lead a highly technical Team driving modernization of critical systems like Allegro for fuel management and implementing a suite of cloud-based tax technologies integrated with SAP. This role is pivotal in transforming manual processes into automated, scalable solutions that ensure compliance and efficiency across Finance, Supply Chain, and Tax operations. From enabling advanced data strategies and GDPR compliance to guiding cloud development and automation, you’ll shape the future of Southwest’s Technology ecosystem. By delivering innovative solutions and building strong partnerships across business and technology teams, you’ll help Southwest operate smarter and more efficiently—fueling our ability to keep Customers at the heart of everything we do.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
• Participate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
• Lead the resolution of organization, team and individual issues, making appropriate decision
• Develop and execute strategies and processes to improve performance and the value of products and services provided
• Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
• Provide Technical thought Leadership related to assigned functional areas
• Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
• Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
• Work with Technology and business partners to measure financial benefits and demonstrable business value
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
• Knowledge of personnel practices and regulations
• Knowledge of software development practices, concepts, methodologies, tools and trends
• Proficient knowledge of project management methodologies
• Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
• Ability to provide tactical leadership for Team(s)
• Ability to use appropriate motivation and influence techniques to achieve desired Team results
• Ability to set and manage stakeholder expectations
• Ability to deliver quality projects on time and within budget
• Ability to manage projects using the organization's project management methodology

Education

• Required: High School Diploma or GED
• Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent a