Headquarters Account Manager

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Description

This position is focused on driving cross-functional business support activities for customer account teams in Korea. You will be part of the Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes partnering with account teams and service to make data-backed business decisions to drive business priorities align resources and activities to improve the sales process through better measurement and execution. You will be based out of San Diego and be an advocate for your assigned accounts to headquarter functional groups (Installed base products, product marketing field service, reliability, administration) to collaborate on product evaluations, address issues, actions and market opportunities to meet customer and business goals.

• Provide leadership for account management in general business activities and drive closure on customer related issues
• Meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products
• Organize key customer interface plans and collect improvement feedback
• Travel for customer meetings working with account management, marketing, and other functions as required
• Drive adoption and evaluation of new products (systems and or upgrades) to meet customer and business goals
• Tracks and resolves gaps in forecasts and slotting for new system and upgrades
• Develop and implement a customer intimacy alignment process and scorecard with initiatives to improve metrics throughout the year
• Responsible for managing weekly account prioritization and driving executing to prioritized tasks
• Collaborate with account management, service, marketing, and other functions as needed to align customer goals with the product roadmap and operational performance
• Development of business cases via deal process and generation of compelling customer proposals
• Support development customer sales deals and working with contracts to create final contract
• Capture 18 months rolling new system and upgrades demands in align to demand & supply
• Owns validating deal assumptions and working with finance to create deal financials
• Analyze and streamline business processes and tools used in sales / account management  (tool and upgrade forecasting, account reviews, account strategies, quarterly/ semiannual customer reviews, etc.)

• Collaborate with Account Management staff to develop enhanced acct management processes with measurables to drive responsibility, authority and accountability closer to the customer
• Owns validating service on/off boarding requests and getting approval
• Training and direct engagement with Account Directors and Managers to ensure processes are adopted and continuously enhanced
• Travel – domestic and international – up to 25%
• Flexibility in work hours as some of our customers are 7 / 24 – 365.

Education and Experience

• Requires a minimum of a Bachelor’s Degree in a Technical or Business Related discipline or equivalent combination of education and experience. Education in a technical discipline is a plus.
• A minimum of 10 years of experience in customer facing roles including sales, business management, account management, service, technical support, marketing or product management. Preferably in the semiconductor capital equipment or service business.
• Experience in driving customer needs, being proactive, and understanding customer requirements ahead of time.
• Familiar with our customers use and or requirements of their capital equipment. Should know semiconductor equipment usage, familiar with customer fabs. Front-end semiconductor process technology knowledge a plus.
• Ability to conduct meetings and give presentations in Korean is required
• Cross functional experience in a large organization, multi-national, fast paced industry.
• Skilled in business development and creating business proposals. 
• Strong competence with the various tool