About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Senior Manager – Managed Services is responsible for obtaining and evaluating information about industry and market trends, competitive threats, and possible business opportunities to ensure that SHI offers the appropriate services to meet our customer's needs. The Senior Manager of Managed Services will manage multiple lines of business in the Managed Services Product Line and identify new business areas for their product area. Finally, the Senior Manager – Managed Services will assemble, develop, and train their team to provide the necessary pre-sales and delivery support for quoting, pricing, marketing, and closing customer opportunities associated with their line of business.

Role Description

• Evaluate new lines of adjacent business offered in the Managed Services Space.

• Grow the Managed Services Portfolio and determine the appropriate packaging and pricing for SHI’s MWS Managed Services Offering.

• Manage multiple lines of business while maintaining sales quotas and GM % targets for each business unit.

• Manage and develop team members to assist with strategy, planning, and pre-sales support for the MWS Managed Service offering.

• Develop processes and strategies for managing the day-to-day operations of quoting, staffing, and delivering managed services in conjunction with MWS operations.

• Evaluate market trends and competitors; create strategies for producing and marketing the Managed Services solution. 

• Manage the teams, partners, and processes for delivering Managed Services.

• Develop pricing and product strategy in conjunction with the Director of Portfolio for MWS Managed Services.

• Develop a product roadmap for continuous improvement of Managed Services.

• Provide Go-to-Market Strategy for their solutions and develop and train the teams responsible for working with the account sales teams.

• Recruit, lead, inspire, and engage a high-performing team, fostering a dynamic of 

• collaboration, growth, risk-taking, and professional development 

• Maintain a solution pipeline with the MWS Sales team and provide quarterly solutions pipeline reports to the Director of Portfolio.

• Assist the sales teams in closing opportunities and growing the revenue and gross margin for MWS Managed Services.  

Behaviors and Competencies

• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

• Business Acumen: Can provide strategic guidance and insights to drive overall business success.

• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

• Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

• Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

• Leadership: Can lead strategic team initiatives, inspire othe