Sales Operations Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

Supports the sales operations through ensuring efficient operation and maintenance of technology support.  and expense management, coordinating marketing support and project management of strategic initiatives.  Ensures efficient operation and maintenance of technology support.  May act as liaison between field and sales personnel.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Responsible for day-to-day ownership of Sales technology stack within Benefitfocus
• Maintain data accuracy within the CRM system, ensuring proper opportunity management, and optimizing CRM features to streamline sales activities
• Manages, coaches, and develops team of Sales Operations Analysts
• Develop and maintain sales/service reports and dashboards including sales funnel activity, KPIs, business health metrics, etc. across all business segments within Benefitfocus
• Collaborate with various business partners across Benefitfocus to streamline workflows and to drive consistency across different lines of business
• Delivers effective field communication to support change management and sales readiness
• Collaborates with key business stakeholders to assist in training and documentation to support new workflows and drive consistency
• Participate as requested on special projects, contract administration, and marketing operations
• Point person for troubleshooting and routing user inquiries related to data, workflows, and reporting.
• Acts as liaison between sales, service and technology teams

Minimum Knowledge & Experience: 

• Previous experience working in a sales environment and 3-5 years in Sales Operations required
• Previous management experience developing and coaching a team
• Proven ability to create and implement change, drive results, and hold others accountable
• Strong strategic focus with ability to translate vision into tactical action steps required
• Strong organization and project management skills required
• Ability to manage multiple priorities and prioritize effectively required
• Demonstrated ability to work effectively without direct supervision
• Excellent interpersonal skills, as well as solid written and verbal communication skills
• Demonstrated ability to lead through influence and a view of the big picture
• Customer focus, positive mental attitude, and a team player

#LI-LH1

#Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offer