Reservations Associate Agent - Central Reservations

Job Description

As a Group Reservations Coordinator, you’ll play a pivotal role in managing upcoming group reservations for our properties including Lake Powell Resort and Marina (Page, AZ) Wilderness River Adventures (Smooth Water Rafting, Page AZ) and Mesa Verde National Park (Mancos, CO). Your responsibilities will include updating reservations details, processing payments, issuing accurate receipts, providing information to guests about their visit and handling other administrative tasks as required. Servicing as the liaison between travel agencies or group organizers and our properties, you’ll ensure seamless communication and coordination. Training will be provided about the properties mentioned, and their relevant computer systems. This seasonal full-time position typically runs from April 1 to October 1, with opportunities for successful candidates to return in subsequent years.  

Job Responsibilities

•    Update room reservations, activity bookings and meal arrangements. 
•    Maintain professional communication via email, ensuring timely responses with proper grammar
•    Access and relay relevant information to customers or clients. 
•    Work independently within deadlines, prioritizing tasks effectively.
•    Participate in weekly meetings with property staff to review all details for accuracy.
•    Uphold professionalism in interactions with colleagues and customers. 
•    Manage incoming calls promptly (25% of the time)
•    Prepare Banquet Checks and verify accuracy
•  Generate and review invoices, process credit card payments.
•    Other duties and tasks as assigned by manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

- Proficiency in data entry and organization of electronic files.
- Strong interpersonal and communication skills.
- Exceptional attention to detail and accuracy.
- Comfortable working at a computer for extended periods.
- Ability to navigate multiple web pages and systems efficiently.
- Capable of organizing and retaining various types of information.
- Previous experience in hospitality or related fields is advantageous.
- Ability to focus without distraction and participate in calls without background noise.
- Training provided both in-person and virtually.
- Opportunity for remote work, with occasional office visits required.
- Occasional overnight travel may be offered for operational understanding.
- Sales and contracting experience preferred.
- Operational experience in relevant industries is a plus.
- Flexible shift arrangements post-training.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook,