Regional Support Executive

Job Description

Position Summary:

The Regional Support Executive (RSE), will provide support to the Strategic Account Executives in the East region.  The RSE will work alongside the Strategic Account Executives and should demonstrate superior customer relations, training, and product knowledge skills. Extensive travel within the territory and to other meetings/conferences will be required.

Essential Functions Statement(s):

Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities; Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions; Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region; Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area. Contributes toward the revenue and gross margin targeted in the Region’s business plan. Supports the selling revenue from existing clients by building relationships with key clients Recommends changes, improvements and new services to corporate based on market needs, discovered opportunities and competitive threats. Maintains a high level of territory knowledge within all the following areas: competition, industry segments, market segments, and target companies. Ensures cohesive internal and external communications to create a seamless transition for the client after the initial sale. Assists in supporting the up-selling of existing customer with new products and services and works to cultivate the growth of existing customers throughout the region.

Position Qualifications:

Competency Statement(s)

• Autonomy – Ability to work independently with minimal supervision.

• Communication, Oral – Ability to communicate effectively with others, using the spoken word.

• Communication, Written – Ability to communicate in writing clearly and concisely.

• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.

• Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Enthusiastic – Ability to bring energy to the performance of a task.

• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Goal Oriented – Ability to focus on a goal and obtain a pre-determined result.

• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.

• Interpersonal – Ability to get along well with a variety of personalities and individuals.

• Presentation Skills – Ability to effectively present information publicly.

• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Skills and Abilities:

• Computer Skills – Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately.

• Certificates & Licenses – Must possess valid US driver’s license and have good driving record.

• Education & Experience Requirements – Bachelor’s Degree (four-year college or university) required.  One to three years related experience.

Other Requirements:

• Physical Demands – Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder.  Occasional need to lift/carry up to 50 pound items/boxes, occasional need to squat or kneel. 

• Other Physical Requirements – Vision (near & distance, color); sense of sound (ability to hear customers).

• Work Environment – Work environment varies from home office setting to customer locations.  Considerable travel is required, including driving and air travel.

• Must be able to wear personal protective equipment (PPE), including but not limited to N95 masks, as prescribed by the client and local agencies

• Must be able to comply with mandatory health screening requirements, in addition to other rules an