Delivery Operations Manager

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Please note: This role will require heavy travel 30-40% travel (will need to live near a major airport.)

To be considered for this role, you MUST have construction project experience and experience with network deployment.

Position Overview: We are seeking a highly organized and execution driven Delivery Operations Manager to support large scale infrastructure programs expanding nationwide. This role is responsible for orchestrating complex, multidisciplinary construction and technology deployment programs. The Program Manager provides program level leadership, cross functional coordination, and structured oversight across engineering, construction partners, internal stakeholders, and third-party vendors.

In addition to leading active programs, this role will play a key role in developing, maturing, and standardizing our Project Management Office (PMO) by contributing to consistent program methodologies, documentation standards, workflows, and reporting structures.

Key Responsibilities:

Program Leadership & Governance:

• Drive the overarching program strategy for large scale network deployment and core production environment initiatives.

• Maintain program frameworks, schedules, communication cadences, and governance structures.

• Facilitate alignment across engineering, construction, operations, and client teams

• Support the development of PMO standards by helping define best practice frameworks, templates, communication models, and cross project governance approaches.

• Identify gaps in current program delivery processes and assist in implementing scalable, repeatable PMO practices.

Cross-Functional Coordination

• Serve as the central coordination hub between engineering teams, field deployment staff, construction managers, GC/JV partners, and external vendors.

• Lead recurring program syncs, issue alignment meetings, risk huddles, and executive updates.

• Work with internal groups to ensure program readiness and cross team cohesion.

• Help refine PMO coordination practices by standardizing how cross functional information is captured, tracked, and communicated.

Infrastructure & Network Deployment Support

• Guide planning and execution for network, wireless, cybersecurity, and special systems deployments on major construction programs.

• Support engineering teams in organizing technical workstreams, milestones, dependencies, submittals, and commissioning tasks.

• Assist in coordinating documentation flow, QA/QC confirmations, technical validations, and owner/GC handover requirements.

• Provide input into PMO deployment playbooks, ensuring lessons learned shape future standards.

Construction Program Integration

• Partner with construction leadership to ensure technology systems align with the program’s phasing, logistics, build out milestones, and sequencing requirements.

• Review program schedules, flag risks, and identify opportunities to accelerate or safeguard timelines.

• Collaborate with PMO leadership to standardize integration workflows.

Risk, Issue & Change Management

• Monitor program wide progress and proactively surface risks, blockers, and deviations from plan.

• Maintain structured logs for risks, issues, changes, decisions, and interdependencies.

• Assist the PMO in developing uniform risk management and change control processes.

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