Customer Service Support and Scheduler

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Service Support and Scheduler in our White Bear Lake, MN facility! This individual will provide assistance and support to the Call Center by creating and posting schedules as well as processing orders, maintaining records, providing quality assurance, answering questions, and resolving routine problems.

Your Responsibilities:

• Responsible for providing a high level of clerical, administrative and technical support
• Works directly with customers to solve difficult issues
• Create and maintain schedule accuracy for Call Center reps
• Manage the Call Center resources based on call volume
• Maintain effective communication with Call Center management
• Work in a fast-paced, Call Center environment, scheduling and assisting internal customers

You Must Have:

• Customer Service experience required
• Excellent verbal and written skills
• Excellent listening skills
• Ability to work in a fast-paced and changing environment, and manage several tasks / projects at one time
• Detail oriented with ability to multitask and problem solve
• Must be self-driven and have the ability to work independently
• Be proficient in Microsoft Word, Excel and Outlook mail

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.