PIP/Med Pay Team Lead/Manager

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

We are seeking a PIP Team Lead/Associate Manager to join our growing team! In this role, you will lead and manage a team of PIP Adjusters with varying levels of experience. The ideal candidate will be located in the Eastern or Central Time Zones and have a background in PIP claims or leadership experience

Key Responsibilities

• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation

• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)

• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement

• Documents a claim file with notes, evaluations, and decision-making process

• Summarizes documents and enters into claim system notes

• Advanced knowledge of all regional construction types and related repair methodologies

• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs

• Frequently conducts calibrations with vendors or staff

• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

Supervisory Responsibilities

• This job has supervisory duties.

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Compensation

Base compensation offered for this role is

Team Lead 1: $68,500.00 - $104,100.00

Team Lead 2: $70,100.00 - $110,400.00

Associate Manager: $80,000.00 - $124,600.00

Annually and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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