Principal Operations Strategy

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
 

Responsibilities include, but not limited to, manage controls compliance, support internal audit, BCP, updates to procedures and job aids, and manage client adherence to operating regulation.

How You'll Do It

• Serves as the primary liaison between business partners and operations teams for servicing processes.

• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.

• Relationship management with business partners and management of system related projects from idea to implementation.

• Ensures sound operational processes and procedures are developed and documented.

• Develops any necessary remediation plans and ensure their timely completion.

• Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.

• Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

Qualifications You'll Need
Minimum Requirements

• Bachelors Business Administration or Management, Social Sciences or related

• 6+ years Customer service, Financial Services Operations or Related

In Lieu of Education Experience

• 8+ years Applicable line of business [Deposits, Personal Loans, Student Loans], or related experience

Preferred Requirements

• Masters Business Administration and Management, Arts or Social Sciences

• Knowledge of Control and CMS Compliance, Testing Requests, Internal Audit, RCSA, BCP Management Operating Regulation Adherence and KRI/KPI Management Preferred

• Previous experience is Managing Overview Decks and Procedures and Job Aids preferred

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally. Ability to communicate in written form.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Jul-06-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short an