Claims PA1

Job description:

Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively.

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.

KEY RESPONSIBILITIES:

• Contacts overdue customers and chases for payment in accordance with rules set by the engagement.
• Issues and monitors automatic and manual reminders to customers.
• Documents customer interactions into system.
• Maintain a ledger as part of the credit team.
• Performs basic reconciliations.
• Follows control and compliance regulations.
• Maintain accurate and up to date customer details and account records.
• Proactively collects overdue accounts and ensures customer payment to terms.
• Builds and maintains strong relationships with external customers.
• Processes used:

1. Collect From Tier 3 Customer (Low Risk, Small)
2. Retained Collection
3. Escalate unpaid amounts
4. Perform Dunning
5. Create and send statement
6. Process Bankrupt/Insolvent Accounts
7. Process Write Off
8. Archive Documents
9. Retrieve Archived Document
10. Destroy Archived Document

Required Skills:

• Should have baseline skills in BPO Technology, Commercial Control and Analytics.
• Should have progressing in BPO Process.
• Qualifications: Bachelor’s degree

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups 
• Disaster Relief

About Capgemini

Capgemini is a global business and techn