Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer.  Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day!

Location/Division Specific Information

Thermo Fisher Scientific develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both efficiency and cost savings in clinical laboratories around the world.

This position is remote-based field role and located in the Columbus, OH area. Occasional travel to Cincinnati and throughout the U.S.

Relocation assistance is NOT provided. 

How will you make an impact? 

Field Service Engineers (FSEs) provide extraordinary on-site service on highly complicated and coordinated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and outstanding customer service.  

What will you do?  

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of analyzers.  
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.  
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.  
• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.  
• Collaborate with internal partners to resolve customer issues and improve processes.  
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.  
• Increase technical proficiency level servicing instruments by completing in-person or online training courses.  
• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.  
• May be required to complete other related duties as the need arises and/or assigned.  

 

How will you get here?  

Education  

• Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience preferred.  

Experience  

• 1 or more year of experience in related life sciences, biomedical engineering and/or technical customer-facing roles preferred.  
• Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems.  
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA,