Project Engineer

Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

About The Role

We are seeking a highly experienced Project Engineer to join our team. The ideal candidate will have a strong background in the utility or related industry, coupled with expertise in COTS and SaaS software administration or management. This role requires hands-on experience with APIs and system integrations, along with excellent analytical and problem-solving abilities.

What You'll Do

• Perform analysis of customer provided data and create reports and recommendations.
• Configure SaaS applications based on data evaluation
• Prepare and load data sets.
• Administer user access and roles for customers.
• Test configuration, data and software with customers
• Train customers to use software.
• Provide functional analysis of reported customer problems in the form of support cases to produce findings, conclusions, and solutions.
• Liaise with other Camlin departments to obtain any other functional information required to help resolve more complicated problems for customers.
• Communicate regularly with customers by phone and email to update them on support cases.
• Provide live support to customers and internal teams.
• Create work instructions and training documentation to support customers.
• Capture quality issues and raising internal support tickets.
• Preparing trip reports, presentations and reports outlining progress, deliverables, and areas for improvement.

WHAT YOU WILL NEED TO SUCCEED

• Minimum of 5 years experience in utility or related industry
• Minimum of 5 years experience with commercial off the shelf (COTS) or SaaS software administration or management
• Experience with APIs and integration
• Previous experience in customer facing role
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office
• A positive, can-do attitude, keen to learn and develop industry and product knowledge
• Attention to detail
• Effective time and workload management
• Excellent verbal and written communication skills

PREFERRED SKILLS

• Previous experience with Asset Performance Management or similar Asset Health based systems
• Previous experience with advanced analytics or business intelligence systems
• Previous experience with electrical generation, transmission or distribution asset or facility management
• Previous experience with electrical substation equipment

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.