Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year    
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Assistant Director of Inflight Training and Standards is responsible for supervising, directing, and coordinating job performance and activities of the Inflight Training, Inflight Instructional Design, and Inflight Standards teams. The Assistant Director oversees these teams to ensure the workforce feels engaged, motivated, productive, and supported, while maintaining compliance with Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations and Company policies and procedures. This role is also responsible for creating and maintaining relationships with FAA, TSA, and Association of Flight Attendants (AFA) leaders.

Job Responsibilities

• Responsible for design and delivery of Inflight Services initial, recurrent and management training programs.

• Oversee the design and implementation of Flight Attendant policies and procedures related to safety, service, and regulatory compliance.

• Develop comprehensive business plan for the organization and specifically the two primary programs Flight Attendant New Hire and Recurrent that detail the road map for each program.

• Partner with other departments to ensure policies, procedures and training are in alignment with regulatory and company policies.

• Coach and provide leadership direction, motivation, and supervision of Inflight Training, Instructional Design, and Inflight Standards teams.

• Coordinate with Employee Relations, Labor Relations, and other departments to interpret and apply corporate policies and procedures and the Association of Flight Attendants (AFA) collective bargaining agreement.

• Foster diversity, inclusion, belonging and engagement to support the Company’s core values and culture.

• Create honest and trusting relationships with Flight Attendants, AFA leaders and other department and regulatory leaders.

• Deliver a superior Inflight experience that meets or exceeds internal customer expectations.

• Meet all operational goals associated with the Inflight Services department.

• Execute daily, weekly, and monthly operational plans.

• Handle management of front-line department personnel including working with Talent Management and Employee Relations in the