Manager, Marketing Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Creative & Marketing team at Snap brings our brand to life in culture so more people understand who we are and why we are here. We partner closely with Sales, Product, Finance, and external partners to deliver creative excellence at global scale.

We are seeking a Manager, Marketing Operations to provide strategic and operational leadership across the Snapchat pillar, ensuring the organization has the operating models, insights, talent, and systems required to scale globally and deliver best-in-class partner and customer experiences. This role operates with org-wide influence, owns critical operational frameworks, and serves as a trusted thought partner to senior leadership.

What You’ll Do:

Strategic Planning, Budgeting & Operating Rhythm

• Own and evolve the annual, bi-annual, and quarterly planning cycles for the Creative & Marketing organization, including SSP/OP alignment, long-range capacity planning, and resource modeling.

• Act as a strategic operator and advisor to CMO staff, pillar leads, and Finance, shaping how planning decisions are made and ensuring clarity, rigor, and accountability.

• Establish and maintain budget governance frameworks, providing leadership with clear visibility into spend, burn, resourcing tradeoffs, and investment prioritization.

• Anticipate future business needs by applying deep understanding of Snap’s business strategy to inform planning timelines, inputs, and decision-making.

Business Performance, Insights & Executive Reporting

• Define and lead the global business performance rhythm, including QBR strategy, narratives, metrics, and executive-ready reporting.

• Translate complex operational and performance data into clear insights and recommendations for senior leaders.

• Own and scale the global case study and pipeline operating model, ensuring intake, prioritization, and workflows support revenue growth and partner success.

• Build and maintain centralized, scalable reporting systems that support leadership cadences and cross-functional decision-making.

• Partner with Operations leaders across C&M pillars (e.g., AR, EMEA, Global Marketing) to align on standards, share best practices, and drive consistency at scale.

Global Events & Experiences Operating Model

• Design, implement, and continuously improve the global operating model for events, including governance, resourcing, timelines, measurement, and ROI frameworks.

• Serve as the connective tissue across Events, Sales, Creative, and Marketing to ensure alignment, efficiency, and consistent execution across regions.

• Recommend and implement changes to operating policies and procedures to improve scalability and effectiveness.

Agency & External Partner Strategy

• Establish end-to-end agency and vendor operating frameworks, including onboarding, governance, approval flows, and procurement alignment.

• Own agency performance management, including evaluation frameworks, reviews, and partner optimization across the ecosystem.

• Identify gaps, redundancies, or opportunities to consolidate partners and improve outcomes through strategic recommendations.

Workflow Optimization, Tools & Change Management

• Own the evolution of intake systems, workflows, and tooling, ensuring they support global scale, cross-functional clarity, and ease of use.

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