Customer Support Assistant

Company Description

Beloform Craft is a forward-thinking company dedicated to delivering exceptional solutions through innovation, precision, and thoughtful execution. Our team is driven by creativity, strategic communication, and a commitment to excellence in every project. We value professionalism, integrity, and a collaborative environment where ambitious ideas can thrive. As we continue to grow, we are looking for a talented Communications Coordinator to support our brand's voice and strengthen our communication efforts.

Job Description

We are seeking a detail-oriented Customer Support Assistant to join our team in Atlanta, GA. In this role, you will be responsible for ensuring a seamless experience for our clients by providing timely responses, resolving inquiries, and supporting internal processes that enhance overall customer satisfaction. This position is ideal for someone who enjoys problem-solving, communicates with clarity, and values the importance of exceptional client care.

Responsibilities

• Respond to customer inquiries through phone and email in a professional and timely manner.

• Provide clear guidance, accurate information, and effective solutions to client concerns.

• Maintain organized and detailed records of communications and follow-up actions.

• Assist the team with administrative tasks and workflow support.

• Collaborate with internal departments to ensure consistent service standards.

• Monitor and track customer needs to help improve service processes.

• Uphold company procedures, service protocols, and quality expectations.

Qualifications

• Strong communication abilities, both written and verbal.

• Excellent organizational skills and high attention to detail.

• Ability to manage multiple tasks while maintaining accuracy and professionalism.

• Problem-solving mindset and customer-focused approach.

• Proficiency with basic office software and tools.

• Adaptable, reliable, and committed to delivering high-quality service.

Additional Information

• Competitive yearly salary of $50,000 – $54,000.

• Professional development and growth opportunities.

• Supportive and collaborative work environment.

• Training programs to strengthen your skills.

• Stable full-time position with long-term potential.