Key Account Manager 🇧🇪 (French speaking)

<span>🐼 Who we are</span><br/><span>Alan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses. </span><br/><b>Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience.</b><span> From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan.</span><br/><span>We partner with </span><b><span>25,000 companies</span></b><span>, with </span><b><span>500K members</span></b><span>, and cumulate </span><b><span>€350m+ and growing ARR</span></b><span>. We operate in France 🇫🇷, Spain 🇪🇸 and Belgium 🇧🇪. The team is </span><b><span>580+ people</span></b><span>, all over Europe.</span><br/><span>🤘 How we do it ?</span><br/><span>People joining Alan are always surprised and delighted by our innovative working method. We have a set of </span><a href="https://alan.com/about/company-culture">cultural values</a><span> that guide our approach to work, such as:</span><span>- </span><b>Members first</b><span>. We put our members first, our team second, our shareholders third.</span><span>- </span><b>Radical Transparency</b><span>. We make all choices in writing and adopt a direct and honest style of communication.</span><span>- </span><b>Personal &amp; Team Growth</b><span>. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.</span><span>- </span><b>Distributed Ownership</b><span>. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.</span><span>- </span><b>Fearless ambition</b><span>. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.</span><br/><b>⭐️</b><b> </b><span>The Key Account Management Team at Alan</span><span> </span><b>⭐️</b><br/><span>Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and 3 people in it today in Belgium. We are looking for several amazing people to help us take care of our growing customer base in Belgium. </span><br/><span>We move fast, with a lot of ownership, and are proud to tackle big problems!</span><br/><span>⭐️</span><b> </b><span>Your mission </span><span>⭐️</span><br/><b>As a Key Account Manager, you will:</b>- Handle a portfolio of strategic accounts and flagships companies - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan- Proactively identify potential signals of dissatisfaction and implement solutions to answer them- Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins- Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers- Be in charge of <b>cross-selling/upselling our portfolio</b> to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability- Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams- Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams<br/>The role will <b>initially be 100% focused on upselling a dedicated portfolio of customers</b>, requiring a strong mix of sales and account management skills. Once this upsell campaign comes to an end you will gradually transition into a more traditional Key Account Management role<br/><br/><span>⭐ Your profile ⭐</span><br/><b>✨ We are looking for passionate people who want to bring delight to their clients ! ✨</b><br/><b>You'll be a great fit for this role if you have:</b>- At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels- Excellent track record of over-performance- Experience working with companies of more than 200 employees- Fluency in French and English (Dutch fluency is a strong plus)- Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency- Excellent analytical and problem-solving skills, with the ability to create data-based reports- Great active listenin