Patient Coordinator

Description

We are seeking a motivated individual to join our fast-paced orthodontic practice as a Front Desk Receptionist/Patient Coordinator. At Premier Orthodontics, we pride ourselves on delivering exceptional customer service while maintaining a lively fun and engaging work environment. Unlike other healthcare office, we prioritize customer service as a core objective and invest in training our employees to achieve excellence in patient interactions. 

Key Responsibilities:

Customer Service Excellence: 

Make sure each patient receives the Premier customer service experience at check-in and check-out. 

o Provide outstanding customer service to patients, demonstrating empathy and active listening skills.

o Strive to exceed patient expectations by addressing inquiries, concerns, and requests with a positive and helpful attitude.

Effective Communication: 

o Handle a large volume of incoming calls with clarity and professionalism.

o Communicate clearly and concisely to ensure accurate understanding and resolution of patient queries.

Detailed Note-Taking: 

o Take detailed and accurate notes during patient interactions to facilitate seamless communication within the practice and ensure the highest level of patient care.

Adaptability in a Fast-Paced Environment: 

o Thrive in a fast-paced work environment, efficiently managing a high volume of calls and tasks.

o Prioritize and multitask to meet patient needs and maintain productivity.

Team Collaboration: 

o Work collaboratively with other team members to ensure a cohesive and positive work atmosphere.

o Contribute to the overall success of the practice by supporting colleagues and sharing insights for continuous improvement.

Requirements

 Requirements

· Minimum of 1 year customer service experience.

· Exceptional communication and interpersonal skills (Spanish speaking is a plus)

· Ability to work effectively in fast paced environment. 

· Detail-oriented with strong note-taking skills. 

· Empathetic and patient-focused approach.

· Strong organizational abilities.

· Ability to quickly grasp and learn new software and technologies. 

· Track record of effectively collaborating with team members.

· Strong interpersonal skills and the ability to contribute positively to group dynamics.

· Comfortable and capable of adapting to change regularly.

· Exhibits resilience and a proactive approach in navigating evolving work environments and processes. 

If you meet these requirements and are ready to contribute your skills and enthusiasm to a dynamic team, we encourage you to apply for this position. Please submit your resume and a cover letter detailing your relevant experience. We look forward to considering you for this exciting opportunity.