Assistant Manager

<p>The Assistant Manager provides professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by TJC, ABM, and the Hospital.  Proactively monitors service standards to meet established Patient Experience KPI’s. Responsible for all other duties assigned. </p> <p><strong>Compensation: </strong>$58,000.00 per year salary (U.S. Dollars)</p> <p><i>The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.</i></p> <p><strong>Schedule: </strong>Monday - Friday from 8:00AM - 5:00PM EST</p> <p><strong>Benefits: </strong>ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit <a href="https://www.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&amp;_Management_No%20Date%209.5.24.pdf" rel="nofollow" target="_blank"><u>ABM 2025 Employee Benefits | Staff and Management Team Members</u></a></p> <div> <div> <ul> <li> <p><span>Lead the valet teams at each entrance to ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Recommend operational and employee improvements to the Project Manager</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Administer Corporate Service Standards and Hospital Service Expectations.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Assist in hiring new employees.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Assists in the onboarding and training of new hires.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Assist each guest into and out of their vehicles by opening/closing car doors and retrieving/storing wheelchairs/strollers and belongings.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability and safety.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Responsible for a consistent approach to safety.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Keep work area clean of debris.</span><span> </span></p></li> </ul> </div> </div> <div> <div> <ul> <li> <p><span>Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Act as liaison with the frontline team and upper management.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Prepare schedules and compile payroll data</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Ensure labor is in line with service expectations.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Process deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, HPS coupons, hospital vouchers, and management-approved complimentary parking.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Conduct lot inspections and suggest functional improvements.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Monitor traffic patterns and valet activity to prevent injuries and guest claims.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Promptly investigate claims, providing support whether denied or approved.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Service recovery of complaints.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Perform all valet-related tasks, as needed.</span><span> </span></p></li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span><strong>Essential Knowledge and Skills:</strong></span><span> </span></p> </div> <div> <ul> <li> <p><span>Able to act independently and make accurate decisions with exceptional focus on attention to detail.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>High degree of ability controlling flows of traffic and valet lanes.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.</span><span> </span></p></li> </ul> </div> <div> <ul> <li> <p><span>Ability to demon