Customer Service Analyst III

About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

 

Position Summary

We are seeking a detail-oriented and proactive Customer Service Analyst III to join our team at our El Cajon, CA location. This role is responsible for managing inside sales activities and supporting the broader sales function through customer communication, quotations, contract oversight, and cross-functional coordination.

Essential Responsibilities

• Customer Communication: Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Quotations & Proposals: Prepare and deliver accurate and timely quotations based on customer requirements, product specifications, and pricing guidelines.
• Contract Management: Process and manage contract changes, including amendments, renewals, and cancellations, ensuring all documentation is accurate and up to date.
• Problem Resolution: Address and resolve customer inquiries, complaints, and issues promptly and professionally, escalating when necessary.
• Technical Support Coordination: Collaborate with the engineering team to provide customers with technical information, product specifications, and application support.
• Order & Delivery Management: Coordinate with production and logistics teams to provide customers with accurate delivery dates and order status updates.
• CRM & Documentation: Maintain detailed records of customer interactions, quotations, and sales activities in the CRM system.
• Cross-Functional Collaboration: Work closely with sales, engineering, operations, and finance teams to ensure a seamless customer experience.

Position Requirements

• Associate’s or Bachelor’s degree in Business, Engineering, or a related field preferred.
• 2+ years of experience in inside sales, customer service, or a technical sales support role.
• Experience with RF connectors and familiarity with manufacturing and engineering practices.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to understand and explain technical products and solutions.
• Excellent organizational and time-management skills.
• Problem-solving mindset with a customer-first attitude.
• Experience with:
  • Request for quotes
  • Purchase orders and change notices
  • Review of customer agreements
  • Long-term agreement negotiations
  • Pricing strategy
  • Customer communications
  • Coordination between outside sales and sales reps
  • Creating management reports

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on