Customer Relations and Sustainability Manager- NCCU

Job Description

The Sustainability Specialist provides leadership to multiple operations to maintain positive relationships with all customers, as well as local vendors, for Aramark’s account at North Carolina Central University. This position is responsible for continuous improvement and accountability with customer care and property-level participation.

#FS-300

Job Responsibilities

• Team Development and Management
• • Provide leadership, training, and guidance aimed at promoting student engagement, community relations, and client satisfaction.
  • Champion and actively manage the critical student engagement and customer feedback processes as defined for the account
  • Provide timely information to students, clients, and associates on pertinent information
  • Conduct student focus group meetings, customer satisfaction surveys, and develop strategies for the account
  • Participate in campus and municipal community relations initiatives as defined by Aramark and the Client
  • Accompany food service managers during student or customer meetings and provide structured feedback
  • Provide leadership, training, and guidance aimed at promoting Aramark’s Do Well Be Well program.
  • Host educational tabling events around campus & at dining locations, including events promoting local food purchasing, Plant Forward eating, waste minimization, food insecurity education, BIPOC farmer support, and composting.   
  • Create educational marketing materials for distribution to the student body and write content for the account website. 
  • Support long-term projects, such as local food reporting, waste auditing, food recovery, farmers market coordination, etc. . 
  • Research sustainability initiatives and best practices around the country and evaluate current sustainability programs at the account

Qualifications

• Strong interpersonal and customer service skills; good presentation skills
• Ability to bring customer and supplier together to demonstrate Aramark value proposition
• Solid purchasing program, supply chain knowledge experience to be credible with customers and vendors
• Experience in Higher Education environments
• Strong analytical skills
• Excellent problem resolution skills
• The ability to work independently with a flexible schedule; being able to prioritize multiple projects and requirements to include customer visits, follow-up work, formal documentation of the accomplishments and internal support requests
• Demonstrated knowledge of the Hospitality/Recreation industry

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and