Supervisor, Credit Operations

<p>Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.&nbsp;&nbsp;</p> <p>Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.</p> <p>Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit&nbsp;<a href="http://www.octane.co">www.octane.co</a> for more information.</p> <p>As part of the Credit Operations team at Octane you will be in charge of managing the day-to-day operations of our associates as they process credit applications and work with dealers to foster strong dealer relations and increase funding volume.</p> <p><strong>Responsibilities:&nbsp;<br></strong></p> <ul> <li>Serve as direct manager for your own team within Operations. <ul> <li>Handle timecards, scheduling, as well as PTO and territory coverage.</li> <li>Analyze statistical performance information to identify weaknesses and areas for improvement.</li> <li>Conduct mid year and annual performance reviews.&nbsp;</li> <li>Provide regular and consistent feedback to direct reports.</li> <li>Review, track and record team metrics.</li> <li>Report team performance weekly to Operations Managers.</li> <li>Conduct weekly 1:1 employee evaluations.</li> <li>Schedule weekly team huddles.</li> </ul> </li> <li>Drive the team’s overall success with a focus on dealer satisfaction while ensuring accuracy, efficiency, an effective work flow, and a positive team environment.&nbsp; <ul> <li>Collaborate with management and other Supervisors to determine areas for improvement while maintaining overall consistency in ongoing training and performance expectations.</li> <li>Monitor Quality Assurance audits throughout the month and hold coaching sessions with direct reports as needed.</li> <li>Success will be defined based on department KPIs.</li> <li>Be an agent of change.</li> </ul> </li> <li>Inspire and motivate the entire department (not just direct reports), with a focus on core values, individual growth and development and promoting the Company / Team values.</li> <li>Successfully source, hire, and onboard new talent. <ul> <li>Coordinate with other stakeholders to ensure company culture and vision understanding, in addition to team member responsibilit