BOTTEGA VENETA Retail Training Manager

Summary

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

Job Description

We are currently seeking a Retail Training Manager who will report to the Americas Retail Training Director as part of our dynamic team in the Americas, based in Los Angeles area.

Your Mission 
 

The Retail Training Manager is responsible for enhancing the competencies of individual employees by conducting training programs that will boost employee’s performance in alliance with the company’s vision, business needs and core values.  

How you will contribute: 

• Support the training development of the Retail and Wholesale network in partnership with the Retail Training Director. 
• Ensure the image of the Brand is respected, the highest level of Client experience is delivered, and sales are exceeded. 
• In partnership with the Retail Training Director, support the delivery and coordination of training and coaching for the retail network in their respective markets. 
• Ensure the that the retail network holds a deep understanding of company heritage and product knowledge to guarantee achievement of Service Excellence and delivery of the Bottega Veneta Client Journey.  
• Initiate and support the development of training plans to elevate luxury selling skill set and drive conversion (in collaboration with market business partners) 
• Develop training plans to drive behaviors impacting business initiatives (product launches, business strategies) 
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs 
• Collaborate with the WW Training Department to ensure that all trainings are consistent amongst the Region respecting brand global guidelines while supporting any local training adaptation needed in line with local cultural difference and needs. 
• Monitor and coordinate in Store Inductions for all newly hired retail employees following WW Training Department guidelines. 
• Organize and deliver classroom Immersion program for newly hired employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment 
• Organize and deliver classroom Specialist and Expert Training for more advanced retail employees following WW Training Department guidelines, such as Shoes, RTW or After-care training. 
• Support the organization of the annual training Calendar for the AMER Region in accordance to local needs and WW Training Department guidelines. 
• Partner with Retail Training Director and global counterparts to prepare teaching plans and build annual training programs. 
• Ability to travel across the countries within the AMER region to ensure consistency of training is delivered throughout the market 
• Ability to adapt to different levels of understanding of participants by identifying and evaluating strengths and weaknesses.  
• Ability to deal with challenging situation with a positive mindset and solution finding approach   
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities 
• Support the mystery shopping process with result follow-up, service evaluations, and areas of improvement needed.   
• Monitor the usage of e-learning tools provided by the company. 
• Stay abreast of the new trends and tools in employee development and competitors 
• Ensure that all training operations remain in line with budget. 

Who you are: 

  

• At least 3 years of experience in a Management, Retail Training role in a high retail luxury industry or in a Training consultancy firm is mandatory 
• Excellent computer skills are mandatory (Office, windows) and adequate knowledge of learning management software 
• Excellent understanding of Adult Learning and blended learning is preferred  
• Understanding of retail business acumen KPI’s, including Clienteling KPI’s 
• In depth understanding of Luxury Retail, Client experience and selling skills is required 
• Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge is required 
• Excellent understanding of Coaching is required 
• The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required 
• Excellent organization skills and the abili