Mobile Crisis Case Manager - Auburn

Overview

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!

In the Mobile Crisis Case Manager role, you will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment.

 

This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick-thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery.

 

We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. This role offers varied shifts, including day, swing, and noc shifts, to accommodate the dynamic nature of crisis response. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives!

Responsibilities

Essential Duties & Responsibilities

 

• Crisis Assessment: Respond to crisis calls and deploy to sites as needed, providing on-site assessment, intervention, and follow up using the least restrictive, clinically appropriate interventions.
• Crisis Intervention Planning: Develop individualized crisis intervention plans and make recommendations for further treatment or services.
• Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.
• Collaboration: Collaborate with law enforcement, emergency services, and community organizations to ensure a coordinated response.
• Support: Provide emotional support and guidance to individuals and their families during crises.
• Safety Planning: Conduct risk assessments and make decisions regarding safety and necessary interventions.
• Documentation: Document all interactions and maintain accurate and confidential client records in compliance with organizational policies and HIPAA regulations.
• Community Resource Liaison: Facilitate referrals to appropriate services, such as mental health counseling, substance use treatment, health care, SDOH resources, and support groups.
• Training and Education: Participate in training and continuing education to stay updated on best practices in crisis management and behavioral health, health, and SDOH resources.
• Outreach: Engage in outreach activities to educate the community about available behavioral health resources and services.
• Other duties as assigned.

 

Qualifications

Education & Experience

 

• Education: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s degree preferred).
• Experience: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.

 

Knowledge, Skills, & Abilities

• Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
• Skills and experience in working with a wide range of behavioral health disorders.
• Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.
• Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.
• Early intervention and prevention, as well as evidence-based effective treatment.
• Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.

 

Certifications & Licensure

• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver