Description

Summary/Objective:

The Regional Administrator plays a key leadership role in advancing this mission by supporting Assisted Living and Independent Living communities across Colorado.

This position partners closely with community leadership teams to ensure operational excellence, regulatory compliance, strong financial stewardship, and exceptional resident and employee experience. The Regional Administrator is both a strategic partner and a hands-on leader, helping communities remain innovative, impactful, intentional, inviting, and interconnected and will collectively encourage and support a safe, stable, and comfortable living environment without compromising resident rights and confidentiality

Essential Functions:

Organizational Collaboration & Strategy

· Collaborate with internal departments including Operations, Clinical, Compliance, Finance, and People & Culture

· Support community transitions, acquisitions, and new initiatives

· Participate in organization-wide projects that enhance service delivery and operational effectiveness

· Support and guide Executive Directors/Administrators in day-to-day operations

· Ensure alignment with SHO’s mission, values, and service standards

· Provide onsite leadership support during transitions, vacancies, or operational challenges

· Promote consistency, accountability, and continuous improvement across communities

· Partner with leadership to drive census growth and resident retention

Regulatory Compliance, Training and Quality Assurance

· Partner with Director of Quality and Training to ensure compliance with all applicable Colorado Assisted Living regulations

· Partner with Director of Quality and Training to support survey readiness, mock surveys, and state inspections

· Under the direction of the Chief Operating Officer, develop, implement, and reinforce standardized regulatory training for community and leadership staff

· Provide ongoing education on state regulation changes and best practices

· Partner COO, Director of Quality and Training and community teams to develop and monitor plans of correction and quality improvement initiatives

· Conduct housing program site visits to assess compliance and operational standards

Resident Living Training & Service Excellence

· Ensure the safety and security of the residents by establishing processes and training that allow staff to quickly respond to all building-related concerns

· Develop and deliver training focused on resident-centered care, engagement, service delivery, =and quality of life in both Assisted and Independent Living settings

· Coach community leaders on best practices for resident services, programming, and hospitality

· Ensure consistency in resident experience standards across all communities

· Ensuring quality of care and safety of residents is always the top priority 

· Support teams in creating inclusive, engaging, and safe environments that promote dignity, independence, and connection

· Identify training needs related to resident care, service delivery, and engagement, and implement targeted solutions

· Champion a resident-centered approach that promotes dignity, independence, and connection

· Support resolution of resident and family concerns with empathy and responsiveness

· Will assist COO with interviewing, training, and performance evaluations of administrator and property managers 

· Plan, conduct and schedule in-service training, on-the-job training, and orientation programs to assure that staff are trained to perform duties according to expectations 

· Monitor that property managers/administrators are planning, conducting and scheduling in-service training, on-the-job training, and orientation programs to assure that staff are trained to perform duties according to expectations

People & Culture

· Coach, mentor, and develop community leadership teams

· Partner with People & Culture (HR) on recruitment, onboarding, and staff retention efforts

· Foster an inclusive, respectful workplace culture that reflects SHO’s values

· Support performance management and employee engagement initiatives

Compliance Responsibilities

· Comply with LIHTC, 4350.3, HOME and City requirements and promote Fair Housing standards to all residents

· Conduct quarterly resident file reviews to ensure compliance.

· Reviewing move in packets prior to compliance submission

· Comply with all applicable federal, state, and local laws concerning licensure and certification 

· Assist with obtain support service referrals for residents and ensure residents are well educated on the services and support available to them; co