Technical Services Manager

Job Type: Exempt

Duration of role: Permanent

Number of Position: 1

Reporting to: Global Product Director

Location: Hybrid, Red Lion, PA or Columbia, MD

 

 

About Us

 

 

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years.  With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner. 

 

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

 

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

 

 

About the Role

 

 

The Technical Services Manager - Ceilings provides expert technical guidance to clients, sales teams, and contractors, ensuring the proper selection, installation, and performance of products on construction projects. This role is the resident subject matter expert for the technical aspects of our ceiling products. Key responsibilities include providing on-site support, preparing technical reports, customer relationships, and ensuring compliance with product specifications and industry standards. The role requires a bachelor's degree in architecture, Building Construction, Engineering, or a relevant field, as well as strong technical and communication skills, and 8+ years of experience in the construction products or manufacturing industry. A history of structural or acoustic ceiling installation is preferred.

 

 

What You’ll Do

 

• Lead and build the Technical Services team in the Americas region (AMER).
• This position will also work with counterparts in the EMEA and APAC regions to utilize resources to support our global customers, provide training, and troubleshooting technical issues.
• This role will require a subject matter expert in our ceiling systems, including their correct application, relevant code requirements, and proper installation methods.

 

Additional Expectations

 

 

• Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
• Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
• Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.
• Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.

 

 

What You’ll Bring

 

 

• Possesses an ambitious, ready-for-anything mentality, with a strong focus on customer service and satisfaction.
• Demonstrates a positive attitude and a coaching-oriented approach.
• Brings a demonstrated 8+ year history of ceiling construction and on-site experience.
• Maintains a willingness and expectation to operate effectively in a fast-paced environment.
• Holds a strong understanding of construction product specifications, construction documents, and detailed drawings.
• I hold a bachelor's degree.
• Demonstrates excellent communication and interpersonal skills, facilitating effective engagement with diverse stakeholders.
• Displays comfort in presenting complex materials to audiences, supported by strong presentation skills.
• He has experience in managing at least one direct report.
• Possesses strong analytical and problem-solving abilities.
• Demonstrates proficiency in technical documentation and report writing.
• Main