Director of Hospitality

A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.

 

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.

 

The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.

 

Job Summary: 

 

The Director of Hospitality oversees 2 properties, ensuring excellence in guest experience, operational consistency, and financial performance. This leadership role focuses on delivering high standards of service across all sites, mentoring on-site managers, aligning property operations with brand standards, and driving guest satisfaction, employee engagement, and revenue growth.

 

Responsibilities:

 

• Oversee and assist in planning, organizing, directing, and evaluating the activities of multiple outlets will include food, beverage, meetings & events, tenant experience, fitness, and audio-visual services.
• Oversee the daily operations of the above functions through direct interface and communication with the Property Management Team. Working with the Property Management Team to ensure their goals and expectations are fully understood; and then communicating such expectations to Corporate.
• Manages the on-site hospitality and operations teams.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Daily presence on property greeting customers and assisting with all clients needs.
• Attends all management meetings with Property Management Team.
• Manage and build relationships with third-party vendors to enhance customer experience.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds.
• Ensuring that appropriate standard operating procedures are in place for all operations of the Space, and that these procedures are modified as changes occur, or new responsibilities are assumed.
• Conducting quarterly sales & operations reviews with the PM & Ownership.
• Ensure compliance with all state licensing and health requirements.
•  Other duties as assigned.

 

Qualifications:

 

• BS degree preferred, but not necessary if employee has related hospitality experience. Minimum of 8 years hospitality experience.
• Holds and maintains applicable certification requirements for position.
• Excellent organizational and administrative skills, with the ability to prioritize tasks.
• Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
• Excellent verbal and written communication.
• Ability to interact with customers in a professional and pleasant manner, daily.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A passion for delivering extraordinary service, to provide transformational service in hospitality.
• A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in ones career.
• Extensive knowledge in customer service, food & beverage, meeting & events.
• Ability to think strategically in terms of both short-term and long-term objectives and challenges.
• A mindset to take ownership and responsibility within, and outside, oneâ??s job domain.
• Excellent overall computer skills with