Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$16.54 - $29.76

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Sunday through Saturday

Scheduled Hours:

Day, 40hr/week

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24050 - 3110 Lab Administration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position is responsible for all the duties of the Central Processing Assistant which includes the procurement of blood specimens from patients for laboratory procedures, transporting of the blood samples to the laboratory, and processing of the specimens in preparation for analysis. In addition, this position serves as a resource to the staff in the Central Processing area of the lab and as the coordinator for training of new staff members and students.

Major Responsibilities:

• Proper identification of the patient using two identifies:  patient name and date of birth.
• Perform a variety of routine and complex blood drawing procedures to include venipuncture and capillary puncture (finger and heel sticks) using standardized equipment.
• Respond to all STAT blood work requests within 30 minutes.  Respond to all timed specimen requests within + / - 15 minutes.
• Confer with patients to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
• Transport specimens to the laboratory while maintaining specimen integrity.
• Adhere to standard precautions and all infection control policies and procedures.
• Prepare, process, label and store patient specimens according to departmental procedures using approved techniques and equipment, for subsequent analysis by the clinical laboratory.
• Respond to the pneumatic tube system and disperse patient specimens to the appropriate lab section in an efficient manner.
• Coordinate the training of new staff members and phlebotomy students to the Central Processing department.  Provide technical guidance to Phlebotomy students and new employees.
• Assist with the scheduling of staff work assignments, ensure smooth work flow;  work assignments are arranged to maximize productivity.
• Perform all computer functions (i.e. quick registration, patient scheduling and check-in, ordering tests, and receiving specimens) in an accurate, timely and efficient manner.
• Review uncollected lists on a regular basis; ensuring all specimens have been obtained.
• Centrifuge, aliquot, and appropriately store all reference laboratory specimens per laboratory policies and procedures.  Build transport batches to prepare specimens for courier pickup.
• Mail and fax laboratory reports to physician offices.
• Schedule the collections of home draws and other off-site locations.
• Provide routine specimen pick-up for all physicians in adjoining medical / professional buildings.
• Perform all duties at the Outpatient Lab front desk including but not limited to greeting the patient, placing lab orders in the laboratory information system, check tests ordered and diagnosis for medical necessity, deliver ABN (advance beneficiary notice), and make necessary phone calls to physician offices for clarification of orders.
• Maintain entire work area in a neat, clean, and organized manner.
• Maintain phlebotomy trays in a neat, organized, and professional manner.
• Answer the central processing and outpatient laboratory telephones within 3 rings.
• Oversees the reference laboratory pending work list