Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: This is a full-time position, 10-hour shifts, 4-days per week in between the days of Monday - Friday, 7:00AM - 7:00PM. Supervisor will determine the schedule.

Location: 4475 S Eastern, Las Vegas, NV

Primary Responsibilities:

• Responsible for greeting patients upon arrival and checking patients into department
• Ensure demographics including insurance information are correct in APM, updates both as necessary
• Schedule appointments as necessary
• Enter charges correctly and collect appropriate payments
• Answer phones and take messages or route incoming calls as per company policy
• Document all calls and messages appropriately according to company policy
• Responsible for waiting room management and implementation of efficient customer-friendly processes
• Work with clinical team staff to ensure smooth patient flow
• Communicate with clinical / clerical personnel about service issues and complaints
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas for coverage needs
• Answers phone, takes messages and routes calls appropriately
• Adhere to the standards identified in the Employee Policy Manual
• Cooperate with other employees to achieve specific team goals
• Completes other duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED 
• 1+ years of customer service experience with strong communication skills both in person and via phone
• 1+ years of Microsoft Office experience

Preferred Qualifications:

• 1+ years of experience in a medical office or medical environment
• Previous experience with medical insurance
• ICD 10 and CPT coding experience
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures 
• Bilingual (English / Spanish)

Pay is based on several factors including but not limited to local labor markets, education