Senior Technical Deployment Manager

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About This Opportunity:
Docebo, the industry leader in cloud-based LMS, is looking for a Senior Technical Deployment Manager to join our growing organization. This is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing enterprise customer onboardings and other services such as migrations, consulting hours, query authoring, and integrations development. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications.

The Senior Technical Deployment Manager will also work with customers remotely to understand customer needs, and prepare documentation or provide guidance on technical work flows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams.
Location: Athens, GA (Hybrid)

Responsibilities:

• Scope needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to initiate development effort
• Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
• Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc). 
• Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
• Prevent, identify, quantify, and communicate risks internally and externally
• Partner with customers from various countries, managing multiple projects concurrently.
• Work with customers to identify and document Success Criteria
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
• Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
• Provide customers high value consultation on integrations with Docebo solutions

Requirements:

• Minimum of 3 years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, Support, etc.
• Experience working with large accounts in the enterprise space
• Good understanding of consulting processes and software implementation
• A natural inclination to resolve customer problems and help them be highly successful
• Extensive knowledge of popular Single Sign-On Protocols
• Experience working with Rest APIs
• Familiarity with HTTP clients such as Postman for testing web services
• Basic coding ability in at least one language or experience developing custom integration utilizing an enterprise automation tool
• Fast learner, excited and willing to learn new technology on an ongoing basis
• Ability to write effective technical documentation
• English Fluency (both written and spoken)
• A strong desire to become a Docebo product expert
• BA/BS or equivalent experience
• Ability to travel as required (10% or less)
• Experience building SQL queries

Preferred Requirements:

• Experience in E-Learning / Learning Management industry
• Multilingual

Benefits & Perks 😍-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you-Employee Share Purchase Plan-Career progression/internal mobility opportunities-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Am